BPO SECTOR

India’s competitive advantage as compared to other countries has made it a target destination of multinationals for their back-end operations. To begin with, the abundant skilled manpower gives the country an edge in BPO. About 100,000 engineers graduate from India every year. Many of these engineers are employed with call centres for trouble shooting and providing technical support.India’s technological advances are noteworthy. Several Fortune 500 companies have opened centres here, to benefit from the technologically skilled, highly educated, motivated workforce. Indian BPO organisations have successfully built up the scale of operations to match the pace of increasing demands of these services. These companies have now graduated and expanded their service offerings from simple processes to providing higher value knowledge-based processes. India does a lot of analytical work and has a vast pool of PHDs, MBAs, statisticians and economic graduates.India ranks high in areas such as capabilities, quality of work, linguistic capabilities and work ethics, and thus is ahead of competitors such as China, Philippines, Ireland, Australia, Canada etc. Indian companies also have unique capabilities and systems to set, measure and monitor quality targets. Also, India is able to offer a 24x7 service and reduction in turnaround times by leveraging time zone differences.INDIATIMES.COM